Develop deep understanding of the unique needs of our Customers.
- Develop deep insights into current and future needs of customers
- Develop customer segmentation and understand unique needs of each segment
- Develop understanding of what our customers do not need
Deliver pioneering products and services of outstanding quality and value
- Deliver products and services by stepping beyond existing boundaries
- Deliver superior value beyond just price, which makes us the first choice
- Deliver promised and expected quality through world-class processes
Delight our Customers with great experiences at every touch point
- Delight by proactively “wowing” customers at every touch point
- Delight by being very agile in every customer transaction
- Delight by becoming a solution provider and a trusted advisor for life
Customer Centricity is intrinsic to our culture.
- Build a strong “Customer First” mindset and customer metrics
Inputs
- Employee Communication strategy
- Statutory Compliances
- Environmental interface inputs
- Safety Requirements/Inputs Implementation
Attributes/Activities
- Compliance Management
- Health Checkup (Machineries)
- Environmental Assessments
Output
- Safe & Secure Employees
- Statutory Compliance