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manifesto

Develop deep understanding of the unique needs of our Customers.

1. Develop deep insights into current and future needs of customers
2. Develop customer segmentation and understand unique needs of each segment
3. Develop understanding of what our customers do not need

Deliver pioneering products and services of outstanding quality and value

1. Deliver products and services by stepping beyond existing boundaries
2. Deliver superior value beyond just price, which makes us the first choice
3. Deliver promised and expected quality through world-class processes

Delight our Customers with great experiences at every touch point

1. Delight by proactively “wowing” customers at evDelight by being very agile in every customer transaction
3. Delight by becoming a solution provider and a trusted advisor for life

Customer Centricity is intrinsic to our culture.

1. Build a strong “Customer First” mindset and customer metrics

Develop deep understanding of the unique needs of our Customers.

1. Develop deep insights into current and future needs of customers
2. Develop customer segmentation and understand unique needs of each segment
3. Develop understanding of what our customers do not need

Deliver pioneering products and services of outstanding quality and value

1. Deliver products and services by stepping beyond existing boundaries
2. Deliver superior value beyond just price, which makes us the first choice
3. Deliver promised and expected quality through world-class processes

Delight our Customers with great experiences at every touch point

1. Delight by proactively “wowing” customers at evDelight by being very agile in every customer transaction
3. Delight by becoming a solution provider and a trusted advisor for life

Customer Centricity is intrinsic to our culture.

1. Build a strong “Customer First” mindset and customer metrics